Refunds

The promise

If your card doesn't arrive, or something's wrong on it, we fix it or refund it.

How to ask

1. Reply to your order email, or quote your order number.
2. Say what went wrong: it never arrived, the name is misspelled, a date or a sum looks wrong, or the PDF won't open.
3. We fix and re-send the card, or refund you through Stripe, back to the way you paid.

If a date or calculation was wrong, the fix is also logged on Corrections.

Gift tickets

Gifting of an admit one ticket is deemed to be a purchase of product and non-refundable.

Gift tickets and Family Pack tickets expire 12 months after purchase, or 12 months after the send date chosen for a gift. Partner codes expire 90 days after the event date the organization gives us. The expiry date is printed on every ticket.